The Workflow Engine gave them the ability to manage users/users, which is an important feature in workflows.
They created roles/rules and actors/actors and used them in their actions. They were also able to attach the required survey forms to specific activities, and quickly build a customer journey that would be displayed on their customers’ user portals.
They developed the workflow together with the client. About 20 people were involved in the work and testing of the system. As a result, Eclipse received a lot of input data, and was able to configure a fast workflow. If they didn't have such a flexible system, they would have to radically and completely change the data model and code, which, of course, would take a longer time.