Eclipse Group is a system integrator and solution provider.
Their offices are located in the Netherlands and Macedonia. The company specializes in client management and in the creation of customer journey maps, and has been on the market for 5 years.
This is a relatively small business with global goals. Eclipse has been developing a system that consists of several parts and components, some of which they developed themselves, after having consulted with specialists, and some were purchased and integrated to minimize the development time and costs.
That's why they wanted to find an out-of-the-box solution for solving the tasks associated with workflows, which will provide flexibility and the possibility of customization.
The workflows were tied to surveys, and changes to surveys resulted in changes to the workflows. It was important for them to create and edit workflows quickly.

At this stage, they had problems finding the right system to organize their workflows and embed it into their system with all the necessary settings. In the end, they chose the Workflow Engine. They were able to edit the source code, which was necessary for their purposes.
The Workflow Engine gave them the ability to manage users/users, which is an important feature in workflows.
They created roles/rules and actors/actors and used them in their actions. They were also able to attach the required survey forms to specific activities, and quickly build a customer journey that would be displayed on their customers’ user portals.
They developed the workflow together with the client. About 20 people were involved in the work and testing of the system. As a result, Eclipse received a lot of input data, and was able to configure a fast workflow. If they didn't have such a flexible system, they would have to radically and completely change the data model and code, which, of course, would take a longer time.
Therefore, flexibility and customization have been crucial because code editing is much faster than programming each step. One of the main advantages was the ability to work offline.
This function allows you to save the current state of the process on the client side and continue to submit changes when the system reconnects to the internet.
The Eclipse solution is built on Microsoft Azure, which, in turn, enables them to scale at any time without much effort.
The Workflow Engine is flexible and allows developers to create plug-and-play software, and they can also use REST API. All these advantages allowed Eclipse to easily integrate it with their end customers’ systems.
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